We’ve all been there. You buy a new Overwatch 2 skin at 2 a.m. after a ranked win, only to wake up the next morning and realize you hate how it looks in first person, or you accidentally purchased the wrong battle pass tier before checking what rewards it included. If that’s you, you’ve probably asked can you refund on Overwatch 2, and what hoops you have to jump through to get your money or coins back. I’ve submitted three refund requests for Overwatch 2 over the past two years, two of which were approved, so I’m breaking down exactly what works, what doesn’t, and how to avoid wasting time on a request that will get denied immediately.
What Purchases Qualify When You Ask Can You Refund on Overwatch 2?
Blizzard has pretty clear rules for what does and doesn’t qualify for a refund, and most of them boil down to two main factors: how recently you made the purchase, and whether you’ve used or consumed any part of it. Unused in-game purchases made within 14 days are almost always eligible, as long as you bought them directly from Blizzard’s official store or Battle.net client. Purchases made through third-party resellers or platform stores (like the PlayStation Store or Xbox Marketplace) have their own separate refund rules, and Blizzard can’t process those requests for you.
Eligible purchases fall into a few specific categories, which I’ve listed below based on my own experience and Blizzard’s official support documentation:
- Unused Overwatch Coins purchased directly from Blizzard, with no portion spent on in-game items
- Unopened hero skins, weapon charms, or emote bundles bought within the last 14 days that you have not equipped or used in any match
- Battle passes or battle pass tier skips purchased within 14 days, where you have not unlocked any tiers beyond the base starting rewards
- In-game currency bundles that you have not redeemed or spent any portion of
There are also a lot of purchases that won’t qualify, no matter how good your reason is. Third-party purchases are almost never eligible for refund, so if you bought coins from a reseller site like G2A or a physical gift card from Amazon, you’ll have to go through that company’s support team instead of Blizzard. Gifted items also can’t be refunded by the recipient, only the original purchaser can submit a request for those.
Last year, I accidentally bought the wrong season battle pass when I meant to buy coins for a limited-time Mercy skin. I submitted the request 2 days after purchase, and since I hadn't unlocked any tiers on the pass, I got a full refund of my coins within 12 hours. It was a smooth process, but only because I met all the eligibility criteria.
Step-by-Step Process to Submit an Overwatch 2 Refund Request
Submitting a refund request is pretty straightforward, but there are a few small steps that can make or break your approval odds. First, you’ll need to log into your Battle.net account on the official Blizzard support site, or open the Battle.net desktop app and navigate to the support section. Select Overwatch 2 from the list of games, then choose the “Purchases” or “Refund Request” option from the menu.
You’ll see a list of all your recent Overwatch 2 purchases from the past 30 days. Select the one you want to refund, then you’ll be prompted to enter a reason for your request. Honest, specific reasons get approved far more often than generic complaints. Don’t just write “I don’t want this anymore” – instead, say something like “I accidentally purchased the wrong battle pass tier and have not used any of the associated rewards” or “I bought this skin by mistake and have not equipped it for any matches.”
Once you submit the request, you’ll get a confirmation email from Blizzard support. Most requests are processed within 24 to 72 hours, though busy periods like new season launches can extend that wait time to up to a week. If your request is approved, you’ll get your money back to your original payment method within 3 to 10 business days, or your Overwatch Coins back to your account within 24 hours.
Make sure you're logged into the correct Battle.net account associated with your Overwatch 2 profile. I once tried to submit a request from my old alt account, and it took 3 extra days to sort out because support had to verify I owned the main account the purchase was made on. Double checking your login before you submit will save you a lot of hassle.
Common Reasons Overwatch 2 Refund Requests Get Rejected
Even if you think you meet all the eligibility rules, there are a few common mistakes that can get your request denied right away. The most frequent one is using the item you’re trying to refund, even once. If you equipped that new Reaper skin for a single quick play match, or unlocked one extra tier on your battle pass, Blizzard considers that item consumed and won’t process a refund.
Blizzard’s 14-day window is non-negotiable for almost all Overwatch 2 purchases. I’ve seen players try to appeal requests submitted 15 or 20 days after purchase, citing things like being out of town or not having access to their PC, but support almost never makes exceptions to this rule. If you change your mind about a purchase, submit your request as soon as possible to avoid missing the window.
Another common reason for denial is purchasing the item during a limited-time final sale. A friend of mine tried to refund a Tracer skin he bought during the Anniversary sale, and he got denied even though he never used it, because the purchase was marked as a final sale promotional item. Always check the fine print on limited-time offers before you buy, because many of them are excluded from refund policies.
If you have a history of frequent refund requests, you might also get denied even if you meet all the criteria. Blizzard flags accounts that submit more than 2 or 3 refund requests a year as potential policy abusers, so don’t make a habit of requesting refunds for every small purchase you regret. Save the requests for accidental or large purchases that you truly won’t use.
What to Do If Your Overwatch 2 Refund Request Is Denied
If you get a denial email, don’t panic right away. First, read the denial reason carefully to see if there’s a mistake you can correct. For example, if support says you used the item, but you know you never equipped it, you can reply to the denial email with proof, like a screenshot of your inventory showing the item is still marked as unopened, or match history showing you never used the skin or charm in a game.
You only get one chance to appeal a refund decision, so make sure you have all your evidence ready before you reply. Don’t send angry or aggressive messages to support, that will only make them less likely to help you. Be polite, explain the mistake clearly, and attach any relevant proof you have to back up your claim.
If your appeal is also denied, you have a few other options, but they come with significant risks. If you paid via PayPal or a credit card, you can file a chargeback with your payment provider, but Filing a chargeback without going through Blizzard support first can lead to your account being banned. Blizzard takes chargebacks very seriously, and they will suspend or permanently ban any account that files a chargeback without a valid, documented reason. This is only a last resort for very large purchases, and it’s not worth the risk if you have hundreds of hours or rare skins on your account.
I've only had one refund request denied, and that was for a Widowmaker skin I bought 16 days prior. I tried to appeal saying I was out of town and didn't have access to my PC, but support stuck to the 14-day rule, so I ended up keeping the skin. It's not the end of the world, but it's a good reminder to act fast if you change your mind about a purchase. For small purchases under $10, it’s usually not worth the hassle of appealing or filing a chargeback, just take the L and be more careful with your purchases next time.
At the end of the day, the answer to can you refund on Overwatch 2 depends almost entirely on how you bought the item, whether you used it, and how quickly you submit your request. The best way to avoid needing a refund in the first place is to wait 24 hours before making any large in-game purchase, so you don't end up with buyer's remorse the next day. If you do end up needing to request a refund, stick to the steps we outlined, be honest in your reason, and you have a very good chance of getting your money or coins back as long as you meet the eligibility rules.